RETURN POLICY
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Items that can be returned, refunded, or exchanged within 7 days of receiving them must follow the criteria as below:
- Faulty items are damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn, and unused item(s) that have not met your expectations within 7 days of receiving.
Note: All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return it to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
Non-Returnable Items
We will not accept returns in the following conditions:
Items outside the 7-day return timeframe
Washed, worn, used, or misused items.
Due to the new product has a slight smell.
Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email or send a Voicemail/SMS request to us.
Returns Process & Time-Frame
Please carefully follow our return process to minimize any delays:
If your item is returnable (see above), please submit an email or send a Voicemail/SMS request to us stating your:
– Order number:
– Product name:
– Reason for return:
– Photographs clearly demonstrating the item’s flaw:
Exchanges
If you are dissatisfied with our products and wish to exchange them, please contact us. We will reship the right merchandise that you want to exchange. If you are not satisfied with our items and want to exchange, you need to pay the shipping cost.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email or send a Voicemail/SMS request to us at…
Note: All shipping fees are at the customers’ expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
REFUND POLICY
We issues refunds to the original form of payment used on an order in the event that your order:
The item(s) was proven to be damaged, defective, or incorrect.
Is canceled by ArtfulWear
One or more of your items have sold out since your order was processed.
If you place an order and decide to cancel it for any reason BEFORE we ship it, we will give you your money back. But, once the shoes are shipped, we do not accept cancellations at all.
Seized Package: In the situation that custom insurance is not included in your order: If your package gets seized by your country’s customs, we will resend your product for 50% of the original cost, meaning if you bought a $100 pair of products, we would pay $50 towards a new one for you, but you would be responsible for the remaining $50. If you would not like a new product sent to you, then we can refund you 50% of the original amount.
If you bought customs insurance, we will reship the seized item once for free.
We will take 2–5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 20–30 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is force majeure, and we are working to fix it in the future.
Why Requesting a Refund is not a good Idea
Please do not request a refund before contact to our Customer Service. Here’s why.
Our team works hard to get your order delivered as soon as possible. Your package has already been packed and will be dispatched as soon as postal service between countries resumes. A request for a refund means that we must find your package, unpack it and our support team must send a refund.
Worldwide refund departments are overloaded and your request will be processed even for weeks. In addition, a large number of refund requests mean that Payment gateway will impose fines on us and we will no longer be able to accept credit/debit cards and PayPal so some we will be forced change the Payment method in case of too many refund requests.
On the other hand, we can provide you our store credit. It comes with a more than 10% bonus to make your next purchase more beneficial for you.
Please bear with us. This situation is unprecedented for everyone and we assure you we are doing our best to get our order process will be optimized. You can trust us.
We have always worked hard so that you can buy the highest-quality items at the lowest prices. Today we need your support – just keep calm and wait – your order will be delivered soon.
Please be easy on our support agents and prepare for the delays and keep an eye on tracking updates. Thank you for your understanding.
Can’t find what you’re looking for?
Please contact us at support@artfulwear.com for questions related to refunds and returns.